Refund policy

Last Updated: July 2026

At Cruzeno, we curate both digital assets and high-end, custom-printed physical collections. Because our digital files are delivered instantly and our physical pieces are manufactured entirely on demand per order, we maintain a strict All Sales Are Final architecture. Please review the specific frameworks below for your purchase.

I. DIGITAL PRODUCTS PROTOCOL

All digital design files, digital media, and downloadable assets sold via Cruzeno.com are issued instantly upon purchase clearance.

Finality of Sale: Due to the intangible nature of digital goods, all sales are strictly final. We do not offer returns, exchanges, or refunds once a download link has been generated or a file has been delivered to your email coordinates.
Damaged or Corrupted Files: In the rare event that a digital asset arrives corrupted, incomplete, or functionally mismatched from its blueprint description, notify our team within 7 days of purchase at support@cruzeno.com. Verified technical issues will be corrected and replaced immediately.
Lost Archive Links: If a download link expires, becomes inaccessible, or is lost in your network traffic, reach out to our desk with your original order number, and we will dispatch a fresh access link at zero additional charge.

II. PHYSICAL COLLECTIONS PROTOCOL

Every physical Cruzeno accessory is custom-crafted, printed, and verified entirely on demand through our global print networks.

No Buyer’s Remorse: Because we do not carry pre-manufactured warehouse inventory, we do not accept returns, exchanges, or refunds for change of mind, buyer’s remorse, or incorrect scent profile selections.
Damaged, Defective, or Misprinted Items: We enforce a strict 4-Stage Quality Control Protocol prior to carrier dispatch. However, if your package arrives physically broken, structurally compromised, or exhibits a clear manufacturing print defect, we will issue a immediate, complimentary replacement.
- The Reporting Window: Any transit damage or production defects must be reported to our concierge team within 14 days of the carrier delivery timestamp.
- The Resolution Process: To initiate a review, email support@cruzeno.com with your original order number and clear, high-resolution photographic evidence of the physical damage or print defect. Do not attempt to ship the items back to our production facilities. Once validated, a complimentary replacement will be expedited to your grid immediately.
Lost Shipments & Address Accuracy: Cruzeno provides fully tracked courier routing globally. If an item is officially deemed lost in transit by the carrier network, a replacement will be issued at zero cost. It is the driver’s responsibility to provide an accurate, secure delivery address at checkout. If a package is returned to our fulfillment facilities due to an invalid address or uncollected carrier holds, the customer will be responsible for covering secondary dispatch fees.

III. SUBSCRIPTION & AUTOPILOT CLAUSE

By enrolling in the Cruzeno Autopilot program for physical items, you authorize automated, recurring billing cycles based on your chosen frequency.

Discount Structures: Subscription discounts apply solely to single-item continuous rotations. Bulk bundle tiers (Duo and Trio arrangements) are structurally separated from recurring plans and cannot be stacked.
Modification Dynamics: You retain total control over your environment. You may skip a delivery cycle, swap your upcoming fragrance variants, or pause your continuous rotation at any time through your customer dashboard, provided the adjustment is submitted at least 48 hours prior to your scheduled billing date. Once a subscription order enters our automated print-production queue, it can no longer be altered or cancelled for that cycle.