Cancellation policy

Last Updated: July 2026

At Cruzeno, we offer recurring curation options to keep your drive seamlessly refreshed. This policy outlines exactly how your recurring allocations are processed, modified, or deactivated.

I. THE AUTOPILOT SUBSCRIPTION SYSTEM

When you enroll an item in the Cruzeno Autopilot program, you are opting into automated, recurring fulfillment cycles.

Billing Logistics: Your payment credentials are encrypted and stored securely via our primary payment gateway. You will be automatically billed for each scheduled delivery based on the precise frequency (e.g., 30, 45, or 60 days) selected during your initial checkout.
Auto-Renewal Dynamics: All Autopilot plans automatically renew at the end of their designated duration to guarantee an uninterrupted cabin experience, unless a formal pause or cancellation command is executed.

II. CANCELLATION & MODIFICATION WINDOWS

You maintain complete control over your subscription environment. You can modify your fragrance profile, accelerate your delivery schedule, pause your continuous rotation, or cancel your subscription at any time directly through your secure customer dashboard or via the management link embedded in your original order confirmation emails.

The 48-Hour Hard Cutoff: To prevent inventory waste and processing friction, any cancellations or profile modifications must be submitted at least 48 hours prior to your next scheduled billing date.
Late Adjustments: Once an Autopilot order triggers a successful billing charge, it instantly enters our automated, custom print-on-demand production pipeline. Orders already in the production queue cannot be altered, cancelled, or refunded for that cycle.

III. RETURNS & ALL-SALES-FINAL COMPLIANCE

Cancelling a recurring subscription stops all future billing cycles and dispatches. It does not trigger a retroactive refund for packages that have already been manufactured or shipped. All physical and digital assets delivered via subscription fulfillments are bound strictly to our standard All Sales Are Final protocol. For details on defective or damaged courier arrivals, please consult our primary Returns & Refunds Protocol page.

IV. CONCIERGE DESK

If you require assistance altering your subscription rotation, mapping out your next scent dispatch, or navigating your dashboard links, contact our central support desk: